Customer Service

Product is delivered all inclusive: with batteries and a set of window mounting clips. Because this is a new product that functions uniquely, there might be questions on how to use.  Below is information Q&A we considered important; if we missed anything please e-mail a product question using form on Contact Us page.

Frequently Asked Questions


Q. When will I receive my Powerdecal after I place an order?

A. Due to the overwhelming success of the product, and the repeat of the Shark Tank show, all orders will ship in approximately 7-10 business days. Thank you for your understanding, enjoy your POWERDECAL!

Q. I set switch to ON position and POWERDECAL doesn't light up immediately, why?
A. POWERDECAL is designed to only light up in darkness while driving (detecting vehicle motion).

Q. How does it turn ON automatically?
A. POWERDECAL has multiple sensor technologies so it first senses for darkness and then for vehicle motion. Device will light up only when both conditions are prevalent.

Q. Can I test it before vehicle installation?
A. Yes, first remove Try-Me strip (pulling out firmly) and set switch to ON position. Test by placing device in dark environment (example: desk drawer), then rattle desk drawer to simulate movement. Open drawer; POWERDECAL should be lighted. Make sure switch is set to ON position. 

Q. Do I have to turn POWERDECAL OFF?
A. No, once parked POWERDECAL will shut OFF automatically after 2 minutes.

Q. How does it turn OFF automatically?
A. POWERDECAL senses non-movement then it shuts off after 2 minutes.

Q. Why do I need the OFF position?
A. If for some reason you do not want the decal to light up while driving at night, you may shut device off.

Q. WINDOW CLIPS: can I re-stick the clip back onto a window once used?
A. No, for best result always use new window clips for mounting.

Q. Does POWERDECAL work with tinted windows?
A. Yes, POWERDECAL brightness glows right through dark factory tinted windows.

Q. What is the blue light located on lower backside of POWERDECAL?
A. Blue light is an indicator light; if blue light is on the POWERDECAL is ON.

Q. BATTERIES: how long do the batteries last?
A. The batteries will run for over 45 hours continuously; this means if used on average of 30 minutes per evening batteries will last over 3 months.

Q. What kind of batteries does POWERDECAL use?
A. Device uses three standard alkaline AA batteries.

Q. How do I replace the batteries?
A. Battery door is located on the backside, simply press tab inward and lift off battery door.


Trouble Shooting

1. My POWERDECAL doesn’t turn on.

• Make sure switch is set at ON position.
• Device first senses for darkness and then vehicle movement before it lights up. Device will only light up if both conditions are prevalent.
• You may test by placing device in any dark environment, tap or shake device to simulate driving movement.

2. My POWERDECAL window clips are not sticking to vehicle window.

• If window has any cleaner residue from car wash this might cause a problem. Clean window surfaces using rubbing alcohol to remove any oil, grease or residue and let dry 100%.
• Always install in moderate non-humid temperature range of 50 to 80 degrees F.
• To reinstall make sure to use a new set of window mounting clips.

3. My POWERDECAL doesn’t shut OFF after 2 minutes once parked?

• Simply reset by switching to OFF then ON position.

4. My POWERDECAL is not as bright as when it was first purchased?

• Replace with new batteries.